Questions and answers

How does Covid-19 affect sessions?

At present I am able to see people in my consultation room, sterilization and social distance is maintained at all times. If it’s more appropriate/convenient, then I am happy to carry out the sessions using Zoom, or telephone.

How is my data stored as a client?

As a therapist, I am acutely aware of the importance of confidentiality, and as a registered member of the British Association of Counsellors and Psychotherapists (BACP) I observe their guidelines on confidentiality and explain these guidelines at the beginning of therapy.

Privacy Policy

I am registered with the General Data Protection Regulation (GDPR) on my practice. this means that I adhere to strict guidelines. link for more information regarding this can be found on. GDPR Compliance – Step By Step Guide to GDPR

You have a right to know what information I keep about you.

In addition to contact details, I may also keep notes about our sessions together. These notes are kept manually on paper and are not kept alongside information that identifies you. . In rare circumstances, notes can be subpoenaed in a court of law. Because of this, I try to keep my notes to a minimum. I will keep your notes for three years, after which they will be shredded.

You have the right to request any information I keep about you.

Should you request a written copy, I will proceed to digitise the notes and you may have them within one calendar month.

I also keep your email and phone number in my digital contacts so I can contact you if necessary. Should you prefer, I can refrain from keeping them digitally and instead record them manually.

You have the right to have the information I hold about you erased.

If you would like me to delete your information, do let me know. However, as above, I will need to retain your notes for a required period of time, after which they will be deleted. In general, I will only hold the minimum of information I need about you to carry out my duties, and will regularly audit and clear such data.

If you would like to know more about how I can help you, please don’t hesitate to contact me.

karen_mcnally@hotmail.com

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